Themis service groups
Themis is supported by a number of areas dedicated to specialised functions of the system or levels of service.
Themis Service Delivery Manager
Marlena Axel
Contact: axelm@unimelb.edu.au
The Service Delivery Manager is responsible for:
- Co-ordinating updates to Themis (including hardware, functionality and security)
- Working with business stakeholders, end users and support groups to optimise and streamline Themis
- Working with the Themis Service Desk and Documentation and Training Services to improve the service provided to users
Documentation and Training Services
Rebecca Hodgkin - Documentation Officer
Jane Kiddell - Training Development Officer
Contact: ea-training-doco@unimelb.edu.au
The Documentation and Training Services team is responsible for:
- Developing and maintaining Themis documentation and training materials
- Delivering training for specified Themis courses
- Developing resources including on-line training and the Themis website
- Providing writing, editing and formatting services for Themis related materials
Enterprise Applications (Themis) Service Desk
Contact: ea-help@unimelb.edu.au
The EA Themis Service Desk provides the first level of support to Themis users to assist with queries, issues and requests. This team is the first point of contact for Themis users.
Themis Implementation
The Themis Implementation team provides the second level of support for Themis. Issues unable to be resolved by the first level of support will be referred to this team. In addition, the Implementation team undertakes analysis to identify the cause of incidents in the production environment and act on any issues requiring redevelopment or reprogramming of Themis.
Testing
The Testing team is responsible for undertaking testing of Themis developments (modifications, enhancements and/or fixes, including performance when required) prior to them being migrated to Production to ensure that Themis works as expected/required.